Company background

CustomerXcellence is Indonesia's leading Mystery Shopping company. Our services cover all sorts of industry, from retail shops, hotel, restaurants, banks and many more.

By offering efficient services and high quality relationships with our clients and shoppers, we are able to assist our clients in improving their cashflow and long term existence and profitability.

We offer an accurate, reliable and inexpensive method of quality control which provides you with a means of identifying both customer service's strength (which can be rewarded) and weaknesses (which can be performance managed).

We reach a full understanding of your company, its employees and clients in order to be able to provide you with a full scale picture of how each action affects your business.

Founded in Jakarta, Indonesia, CustomerXcellence has a wide variety of shoppers. Our shoppers consist of professionals in retail sales, marketing, retail banking and administrative management ranging from locals to expats. The results are high quality, informed, detailed reports from each shopping visit performed.